Your technician Donny is technically savy and customer service oriented. He kept in contact with my wife and me, to keep us updated of what was going on. If my company wasn't on a hiring freeze I believe I would have offered him a job in our MIS department. He is definetly an asset to your company. He also talks very well of how well you treat him there. Thank You for hiring good people at your company. I've also dealt with your techs in Tempe about a year ago. I had recieved good service there at the time on a hard drive recovery problem. Who ever does the hiring at your company has a knack for choosing good people!
Helpdesk and Remote Support
Data Doctors provides Helpdesk and Remote Support for businesses of all sizes. We provide Desktop support and services for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem in your business, we are here to help.
We can troubleshoot problems and provide guidance for our services. We have dedicated support staff available via phone, messaging, email or a web portal. We offer a single point of contact for end-users so that we can get to the root of the problem quicker and with less frustration than other service providers. In addition, we have our own ticking system that helps us identify issues that occur with frequency and with other users to eliminate downtime and streamline remediation.
Studies have shown that companies that utilzie a centralized helpdesk solution benefit from the help desk's unique position of communicating daily with numerous custoemrs and employees which allows greater information sharing when problems arise. Technical problems, user preferences and other metrics have proven super impactful when it comes to the planning and development of an action plan for IT operating units. Most problems can be solved via remote access, greatly speeding up the time to resolution, allowing you to get back to work sooner.
Data Doctors - The Small Business technology specialists!