Cost of Downtime Calculator

Use this worksheet to determine how much your company loses during system failures. If you don't know the exact figures, just guess.

Employee Productivity

Annual Revenue of your Company:

$ (1)

Number of Employees:

# (2)

Calculate Average Revenue per Employee:
(Line 1) / (Line 2)

$ (3)

Determine Total Hours per year, per Employee:
(e.g. 40 hours x 50 weeks = 2,000 hours)

(4)

Calculate Avg. Revenue per Employee/hour:
(Line 3) / (Line 4)

$/hr (5)

System Restoration Cost

Total Labor Hours required to replace lost data and restore system

(6)

Per hour cost of Restoration Services:

$ (7)

Calculate Cost of Labor to restore system:
(Line 6) x (Line 7)

$ (8)

Lost Employee Productivity Cost

Total Hours the system is down:

(9)

% of employees (excluding systems staff) that are unproductive during downtime

% (10)

Calculate Cost of Employee Downtime:
[(Line 2) x (Line 5)] x (Line 9) x (Line 10)%

$ (11)

Lost Sales Opportunity Cost

Number of Sales per year

(12)

Estimated number of sales lost due to outage:

(13)

Calculate Sales Opportunity Loss:
[(Line 1) / (Line 12)] x (Line 13)

$ (14)

Lost Customer and Damaged Reputation Cost

Total number of customers last year:

(15)

Calculate Avg. Revenue per customer:
(Line 1) / (Line 15)

$ (16)

Number of customers lost due to system failure:

(17)

Calculate Customer and Reputation Cost:
(Line 16) x (Line 17)

$ (18)

Calculate Total Cost of Network Downtime:
(Line 8) + (Line 11) + (Line 14) + (Line 18)

$ (COST OF DOWNTIME)

Testimonials

Your man at the Power store (Don) bent over backwards to take care of me and my problems. Beats the hell out of the crowd at the Gateway stores.

-- Jen & Jerry

I was pleased with both services: Taking it in to the store, the technicians spent A LOT of time explaining things to me and listening to my convoluted story of what was happening to my computer. They also did the work in the most cost-effective manner. I really appreciated the technician who came to fix the wireless problem, he avoided calling Netgear (usually a 20-minute wait) and was able to explain and work at the same time. He really was knowledgeable and shared his knowledge.

-- Rita

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Data Doctors Computer Services

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We're not in the Computer Business, we're in the People Business! We have the most comprehensive and efficient technical processes in the industry, forming the core of our high quality service offerings. Our customers are the most important part of our business and we empower our friendly, trained staff to spoil you. In addition, we have a dedicated Customer Support team standing by to help when needed. If you're not satisfied, we're not done! We guarantee satisfaction.

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We provide a 1 year warranty on new parts and computers we sell. If you think there are issues after a repair, please visit Data Doctors as soon as possible for no-cost diagnosis. We'll quickly diagnose and replace defective parts used during the original repair. Please keep in mind that this warranty does not cover damage you cause (such as broken screens) or water damage done to your device after the initial repair. Refurbished parts generally carry a 90 day warranty.

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We've been helping people with technology for nearly 30 years. We were fixing computers when break dancing was cool! We've developed a service process that's second to none to ensure the best service and the fastest time. We spend time with you at check-out to make sure it's exactly the way you want. If things aren't perfect, we do whatever it takes to make things right! Data Doctors sets the gold standard when it comes to customer satisfaction. That's why we've received more awards for customer service and satisfaction than anyone else in the business.

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