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Business Services

Cost of Downtime Calculator

Use this worksheet to determine how much your company loses during system failures. If you don't know the exact figures, just guess.

Employee Productivity

Annual Revenue of your Company:

$ (1)

Number of Employees:

# (2)

Calculate Average Revenue per Employee:
(Line 1) / (Line 2)

$ (3)

Determine Total Hours per year, per Employee:
(e.g. 40 hours x 50 weeks = 2,000 hours)

(4)

Calculate Avg. Revenue per Employee/hour:
(Line 3) / (Line 4)

$/hr (5)

System Restoration Cost

Total Labor Hours required to replace lost data and restore system

(6)

Per hour cost of Restoration Services:

$ (7)

Calculate Cost of Labor to restore system:
(Line 6) x (Line 7)

$ (8)

Lost Employee Productivity Cost

Total Hours the system is down:

(9)

% of employees (excluding systems staff) that are unproductive during downtime

% (10)

Calculate Cost of Employee Downtime:
[(Line 2) x (Line 5)] x (Line 9) x (Line 10)%

$ (11)

Lost Sales Opportunity Cost

Number of Sales per year

(12)

Estimated number of sales lost due to outage:

(13)

Calculate Sales Opportunity Loss:
[(Line 1) / (Line 12)] x (Line 13)

$ (14)

Lost Customer and Damaged Reputation Cost

Total number of customers last year:

(15)

Calculate Avg. Revenue per customer:
(Line 1) / (Line 15)

$ (16)

Number of customers lost due to system failure:

(17)

Calculate Customer and Reputation Cost:
(Line 16) x (Line 17)

$ (18)

Calculate Total Cost of Network Downtime:
(Line 8) + (Line 11) + (Line 14) + (Line 18)

$ (COST OF DOWNTIME)

Testimonials

Hello, I am a customer who frequents your Ahwatukee location and I just wanted to write and say how impressed I am with James. He helped transfer all my files from my new laptop to my old one and explained how to access my old files along with my new security system in a way that was easy to understand, He also helped me today when I brought my laptop in because Microsoft Word was giving me problems. He easily fixed the issue and told me I could stop by or call anytime if I had any other issues. Thank you again, James!

-- Jessica

I just wanted to thank Data Doctors and the staff in the Ahwatukee location in Arizona. They are AMAZING!!!!!!! I originally brought my computer to another company only for them to tell me that they would not be able to help me recover years of family photos. I was devastated and did not know what to do. I looked online for reputable data recovery companies and came across Data Doctors. After consulting with the worker there, he reassured me that everything would be ok, one way or another. I was frantic, with a huge amount of anxieties that a portion of my past was possibly not recoverable. With only a couple of minutes into checking the hard drive he came back with a smile and good news! He was able to locate my family pictures and everything that I thought I would never be able to see again. I will definitely use Data Doctors for life and recommend to everyone. Thank you again for everything!

-- Shelley

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Data Doctors Computer Services

Customer Support

We're not in the Computer Business, we're in the People Business! We have the most comprehensive and efficient technical processes in the industry, forming the core of our high quality service offerings. Our customers are the most important part of our business and we empower our friendly, trained staff to spoil you. In addition, we have a dedicated Customer Support team standing by to help when needed. If you're not satisfied, we're not done! We guarantee satisfaction.

DAY warranty

We provide a 1 year warranty on new parts and computers we sell. If you think there are issues after a repair, please visit Data Doctors as soon as possible for no-cost diagnosis. We'll quickly diagnose and replace defective parts used during the original repair. Please keep in mind that this warranty does not cover damage you cause (such as broken screens) or water damage done to your device after the initial repair. Refurbished parts generally carry a 90 day warranty.

SATISFACTION
Guarantee

We've been helping people with technology for nearly 30 years. We were fixing computers when break dancing was cool! We've developed a service process that's second to none to ensure the best service and the fastest time. We spend time with you at check-out to make sure it's exactly the way you want. If things aren't perfect, we do whatever it takes to make things right! Data Doctors sets the gold standard when it comes to customer satisfaction. That's why we've received more awards for customer service and satisfaction than anyone else in the business.

(855) 328-2362

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