Tech Support Survival Guide

As technology infiltrates more areas of our daily lives, we invariably find ourselves talking to someone in the 'tech support' department for our tech woes.

To be fair, telephone tech support staffers have one of the most difficult jobs in the world: trying to help non-technical users on technology that the support people can't see or touch based on the non-technical verbal queues from frustrated users.

So what can you do to improve the chances of getting useful help from the folks in the tech support world?

Listen in as the Data Doctors give you tips on what to and more importantly, what not to do to survive the necessary evil of tech support!
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