Should I consider a MultiFunction Printer?

What is your opinion of the latest combination printer-scanner-fax machines? Are they reliable or am I better off with separate ones?

- Jana

You don't have to be tech savvy to understand why multifunction printers (MFPs) which combines printing, scanning, copying and in some cases faxing into one device are so attractive.

They save an enormous amount of space, cost substantially less then buying individual devices and consolidate the expense for consumables such as ink or toner.

The trade offs for committing to these all-in-one devices is that they generally provide mediocre performance in most of the functions; when any one item malfunctions, you lose all of the functions while the machine is being serviced and they typically install an extraordinary amount of software which slows down your computer.

The biggest mistake made in buying these handy devices is basing the buying decision on price.

This is one device that it's critical you buy based on function and not on price. Make sure you thoroughly review the specs of the most important function(s) to you, so you don't end up with a space saving device that makes very poor copies or scans at such a low resolution, it's practically useless.

As an example, inkjet MFPs are generally cheaper than laser MFPs, but the inkjet's cost per page when using the printer (or copier) is higher and the overall cost to replace the consumables is also higher.

If you have a small business or a SOHO (Small Office Home Office) and you have a high volume of printing or copying, you will likely get better overall performance (in both print quality and cost per page) with a laser based MFP.

Conversely, if you rarely print or copy anything or if you find yourself replacing ink cartridges more because they dry out rather than run out of ink, a laser based system may be a better choice.

Ink cartridges dry out from non-use, but the toner in laser printers does not, so if you are on either ends of the volume spectrum, a laser based system is likely your best choice.

Inkjet based system will perform just fine for moderate volume home users, but the copy and scan functions tend to suffer on the low-end units and the ability to fax (if you even need it anymore) is being eliminated from many as well.

Your best resource for learning about all of the current features and products is the Internet (checkout sites such as Cnet.com, PCMag.com and PCWorld.com)

Once you have narrowed your selection down, search for the model number of the units you are considering in Google to see what others are saying about each device.

My biggest gripe with all of these devices is not as much the hardware as it is the bloated software that comes with the unit.

If you just "go with the flow" and allow the installation CD to run its course, you will likely end up with so many extra processes in your computer that it will take a lot longer to startup and run slower all the way around.

The software, in its default installation, is designed to allow you to click on any of the buttons on the MFP and "auto-launch" the associated software on your computer.

While this may have a high "wow" factor, the trade-off in overall performance of your computer is rarely worth it.

I highly recommend that you pay close attention during the installation process and watch for the "custom" installation option, which will allow you to eliminate unnecessary programs from being installed.

Comments
I have a small office and since I started the business I have been using MFC/MFP printers. I have used the Brother Laser MFC machines, they have come out with their smaller models but I have not used them only the larger ones. In my office I only buy the MFC machines anymore. I find that I can get them for near the same price as the printer itself, or at least close enough that it makes sense. This allows me to have a backup fax machine and a couple of others in the office can use theirs as an outgoing fax as well. This also means that there are several copiers around as well. This spreads out the copy use so that it is on several machines instead of just one. Most people don't use the scanning function at all. 90% of their use is just print, copy and fax. They do these functions very well, and I have had good luck with the scanner, but I only use it to scan in basic documents to email people, not to do detailed scanning.

I am obviously someone that is sold on these machines, but only the laser ones. I use Brother brand and love them. I am guessing that the HP machines work just as well. These two brands tend to be the majority of the MFC machines that I find in the stores that are in the reasonable price point of $200-$400, although I just got a refurbished one for under $200 on Black Friday.
# Posted By Brian K | 11/26/07 9:29 AM
I have had a Brother Laser MFC for roughly 14 years. It refuses to die. It is gargantuan but includes (remember the age of this thing) B&W scanner, fax, copy & print functions + built in phone - and it's still working. Mind you this machine was $1100+ when new. It's probably unreasonable to expect a new $300 or less machine to last like this one has. The software that came iwth the machine even included answer machine/voice mail system software that worked flawlessly through Windows 98 - without ever noticeably bogging down my system at all. But I wanted color, and better scanning and WIRELESS! The lure of WiFi convenience reeled me in... and life has been downhill from there. I have tried and returned 3 WiFi capable machines: a Brother 665cw, brand new model Lexmark 6750 (I believe) and an HP7250. I have waisted well more than spent so much time talking to tech support I've picked up a Bangalore (Hindi) accent, wasted well more than 40 hours - yes, WAY MORE than 40 hours collectively on these machines - and spent so much time talking to tech support that I started picking up a Bangalor accent. The ONLY machine on which the WiFi worked fairly flawlessly (after a mere 12 hours or so of setup miserly)was the Brother, by far the most compact of the units and the only one to include a phone and answering machine, but was so poorly designed as to paper handling alone, I finally gave up and returned it. Then I moved on the the Lexmark, the next most compact model at about 7 lbs lighter than the HP - but considerably bulkier than the Brother. The HP was an attractive (if bulky, boxy) unit - but the software was extremely slow and the functions were excruciatingly slow - more so wirelessly, and I could not get it and my Paperport document managing software to work together. If you don't scan often and can cope with the slow performance - this machine is a GREAT value and it's paper handling was flawless - no jams, no difficulty removing paper or switching paper types. But despite numerous phone calls and a couple hours spent talking to Bangalor (tech support in India - which was courteous and understandable), numerous uninstalls, reinstalls, firmware updates hidden on the Lexmark website, etc., we could not get the machine functioning the way it should with my DLink home network Plugged into the computer by USB, it performed well - if slow - and was wonderfully quiet, as opposed to the scale-size battleship that was the HP7250, which makes has a comical array of sounds remnicient of a 50's sci-fi computer - and they're endless - go on and on. At any rate, after more than 20 hours of effort, including nearly 4 hours on the phone with HP tech support (2 of the 3 calls were answered by tech support in the US), we could not get the machine to function wirelessly beyond the next reboot of the computer. We uninstalled and reinstalled, 12, 15, 20 times? The machine display showed "connected to network", "signal strength excellent", it showed on my network magic - and it worked . . . until the next reboot of the machine - at which point the HP itself still showed "connected & excellent signal strength" but had disappeared from my printer folder and the computer & HP software could not detect the MFC. HP finally advised returning the machine - or waiting for a software update. This machine worked fine when plugged in by USB or ethernet - though insanely noisily and wtih great shaking and vibration. There are others way more wireless savvy than I - but I have built my last 3 computers and did (with much pain & suffering) configure my wireless network. Try before you buy if you can. Buy at Costco or somewhere you can TAKE SOME TIME to experiment and try all the functions - and beware wireless "convenience"!
# Posted By John Marshall | 12/6/07 7:59 PM
Site contents copyright 2004-2008 by Data Doctors Franchise Systems Inc. All rights reserved.